AH!MAZING HEALTH HUB

Return, Refund & Exchange Policy

This Part C sets out how returns, refunds and exchanges are handled across the sportswear, gym equipment, supplements, lifestyle, and Healthy Eating categories. It does not apply to any community pharmacy vertical, which falls outside the scope of these Terms and will carry its own, separately published return policy once launched.

Effective date: 15th September, 2026

General Return Window & Eligibility

Category	Standard return window	Condition required
Sportswear	3 days from delivery	Unused, unworn, tags attached, original packaging
Gym Equipment	3 days from delivery	Unused, uninstalled, original packaging and accessories complete
Supplements	Not eligible once opened or seal broken; 48 hours for unopened, sealed items only	Unopened, factory seal intact, proof of purchase
Lifestyle Products	3 days from delivery	Unused, original packaging; hygiene-sensitive items excluded (see Section 29)
Healthy Eating	Not returnable; quality issues must be reported within 2 hours of delivery	See Section 29

All returns require proof of purchase (order number or receipt). Items must be returned in the condition specified above; the Company and Vendor reserve the right to decline a return that does not meet these conditions.

Non-Returnable Items

Regardless of category, the following are never eligible for return or exchange, for hygiene or safety reasons:

• Opened or used supplements, or any item with a broken factory seal
• Underwear, swimwear, and other intimate apparel, once tags are removed
• Prepared food, beverages, and perishable Healthy Eating items, once delivered (see Section 29 for quality-issue exceptions)
• Items marked "Final Sale" or "Non-Returnable" at the point of purchase
• Gift cards, vouchers, or promotional credits
  
  

How to Request a Return, Refund or Exchange

1. Log into your Ah!mazing Health Hub account and go to your Order History.
2. Select the order and click Request Return, then choose a reason from the list provided.
3. Submit the request. Our support team reviews every request — liaising with the relevant supplier where needed and will respond within 2 business days.
4. If approved, you'll receive instructions on how to complete the return. Once the item is received and inspected (where applicable), your refund or exchange is processed as set out below.

If your item arrived damaged, defective, or incorrect, please email a photo of the issue to support@ahmazinghealthhub.com along with your order number — this helps us resolve it faster.

Refund Method & Timing

• Approved refunds are issued to the original payment method used at checkout, unless otherwise agreed.
• Refunds are processed within 5–7 business days of the return being received and approved (or, for non-physical-return cases such as food quality issues, within 5–7 business days of approval), subject to the timelines in the terms and conditions offered by our payment processing partners.
• Delivery fees are refunded only where the return or issue is due to a Vendor or Company error; they are not refunded for change-of-mind returns.
• Where a partial Order is returned, only the value of the returned item(s) is refunded.
  
  

Category-Specific Provisions

Supplements

Returns are accepted only for unopened items with an intact factory seal, within 48 hours of delivery, and only where the item was misdescribed, damaged, or incorrect. Opened supplements cannot be returned or exchanged under any circumstance.

Healthy Eating (Restaurants & Meal-Prep)

Prepared food and meal-prep Orders are not returnable once delivered. Customers may report a quality issue, an incorrect Order, a missing item, or a food-safety concern within 2 hours of delivery. Verified quality issues are remedied by replacement, credit, or refund, at the customer's choice, without requiring the food to be returned. Vendors are expected to respond to quality-issue reports within 1 hour during operating hours.

Gym Equipment

Returns must be requested before installation or assembly. Once assembled or installed, equipment is only eligible for return if defective. Return shipping for large items may be subject to a reasonable handling fee for change-of-mind returns.

Damaged, Defective or Incorrect Items

Where an item arrives damaged, defective, or different from what was ordered, the customer is not responsible for return shipping costs and is entitled to a full refund or replacement, regardless of the category-specific return window in Section 25 or 29. These cases should be reported as soon as possible.

Vendor Responsibilities for Returns

• Honour this Policy in full for every Order placed through the Platform
• Respond to return, refund or exchange requests within 2 business days (or 1 hour for Healthy Eating quality issues)
• Bear the cost of returns arising from the Vendor's own error (wrong, damaged, defective, or undelivered items)
• Accept commission reversal on any refunded portion of an Order, as set out in the Vendor Agreement (Part B, Section 21)
  
  

The Platform's Role in Disputes

Where a customer and Vendor cannot agree on a return, refund or exchange request, Ah!mazing Health Hub's support team will review the Order and evidence provided by both parties and make a determination in line with this Policy. This determination is final for the purposes of the Platform, without prejudice to either party's other legal rights.

Contact: support@ahmazinghealthhub.com · +2347034531603 · www.ahmazinghealthhub.com