Shipping policy

AH!MAZING HEALTH HUB

Shipping & Delivery Policy

How Orders are collected, packaged, and delivered across the sportswear, gym equipment, supplements, lifestyle and healthy-eating verticals

Effective date: 15th September, 2026 Scope note: This Policy should be read together with our Terms of Use, Vendor policy, and our Privacy Policy. It does not apply to any community pharmacy vertical, which falls outside the scope of these Terms.

 

1. How Delivery Works

Ah!mazing Health Hub operates a white-labelled marketplace: Suppliers do not deliver to customers directly. Once an Order is confirmed, it is collected from the Supplier's specified location, repackaged in Ah!mazing Health Hub–branded packaging, and delivered to you under the Ah!mazing brand. No Vendor-identifying branding, invoices, or contact details are included in your package.

2. Delivery Areas & Method

Area

How it's delivered

Abuja (FCT)

Local delivery, dispatched in-house from our Utako base, at zone-based flat rates shown at checkout

Kano, Lagos, Port Harcourt

Interstate delivery via our logistics partner, ABC Transport

All other locations

Not currently serviced — availability will be shown at checkout if this changes

Delivery fees vary by zone and destination and are calculated and displayed at checkout before you confirm your Order.

3. Delivery Times

Estimated delivery times shown on the Platform are indicative and not guaranteed. Actual delivery may vary based on the fulfilling Supplier's location, product availability, and courier performance (including ABC Transport's own schedules for interstate deliveries).

4. Risk of Loss & Delivery Address

  • Risk of loss or damage to a product passes to you upon delivery to the address provided at checkout, except where the loss or damage arises from our fault or a Supplier's fault.
  • You are responsible for providing an accurate and accessible delivery address. Additional delivery attempts made necessary by an inaccurate or inaccessible address may be subject to an additional fee.

5. Supplier Collection Obligations

Suppliers are required to:

  • Have Orders ready for collection within the time-frame agreed at onboarding;
  • Hand over items in unbranded or neutral packaging so they can be repackaged into Ah!mazing Health Hub branding;
  • Flag any special storage or handling conditions (e.g., refrigeration, fragile items) at the point of collection.

6. Delivery Fees at Checkout

Delivery fees are calculated automatically based on the delivery address you enter at checkout, before you confirm payment.

  • Abuja (local delivery): A flat rate applies based on which delivery zone your address falls into within the city. Orders are dispatched from our Utako base.
  • Kano, Lagos & Port Harcourt (interstate delivery): Fees are based on our logistics partner ABC Transport's rate for your destination, plus a handling charge that covers getting your parcel to the ABC Transport terminal and processing it for interstate dispatch.

The final delivery fee for your Order is always shown at checkout before you pay  nothing is added afterward.

7. Order Tracking & Delivery Updates

You will receive order confirmation and delivery update communications as your Order moves through collection, repackaging, and dispatch (including handover to ABC Transport for interstate Orders).

8. Questions About Your Delivery

If your Order hasn't arrived within the estimated window, or you need to update your delivery address after placing an Order, contact us at:

Ah!mazing Health Hub Customer Support Email: support@ahmazinghealthhub.com
Phone: +2347034531603
Web: www.ahmazinghealthhub.com